In-Game Support
* What will happen to my existing characters?
o Your existing characters will be exactly as they were on the European servers. They will have the same stats, equipment, etc. as you left them prior to this changeover. This includes all characters, both on active and inactive accounts.
* Will I keep my player housing? Will my personal vault transfer over? Will my guild transfer over?
o For the initial transfer to Mythic, all game information will be preserved so housing, vaults, and guilds are preserved. When we merge them into our NA system, they will be offered the same type of transfers as we currently offer to NA customers. Their vaults and property from their house will transfer as will the value of the deed to their old house. On the destination server, they will need to buy a new house. Guild transfers will be handled using the same mechanism as well.
* Will my friends list remain the same?
o Your Friends list will remain intact
* Can I create new characters on my transferred account?
o If you have room on the server for new characters, absolutely!
* Will there be Non English speaking servers be offered?
o Yes! We will be maintaining copies of the current EU servers in all languages temporarily while preparing new servers in German and French.
* What will happen with my characters on English (UK), Italian and Spanish language servers?
o At this time, the intent is to allow the transfer of characters from the English (UK), Italian and Spanish servers to transfer to their choice of Ywain (NA) or the new French or German servers (EU).
* Will I be able to transfer to North American servers immediately?
o Not immediately. We will be upgrading everyone to 1.100, and this task is a large endeavor on its own. In order to ensure the best possible experience for you, we will be mirroring your existing server/cluster setup, while also upgrading you at no cost to 1.100. Once this has been accomplished and we’re confident that everyone is ready to placed in their new homes, transfers will begin.
* Will characters from North American servers be able to transfer to Non–English servers? Vice Versa?
o We have yet to finalize a decision on this subject, but at this time we’re considering the possibilities of transfers off of Ywain to the new Multilingual servers.
* How do I contact customer support?
o Customer Support Representatives (CSRs) field in-game appeals from players. To file an appeal about an issue, please use /appeal and follow the instructions given that matches the nature of the trouble you’re encountering.
o To dispute a Name Change which was performed by a CSR, please email
names@darkageofcamelot.com with a full description of why you feel the name change should be reversed. Please note: We do not offer name changes by request.
o To dispute any violation placed on your account other than a Name Change, please email
dispute@darkageofcamelot.com with a full description of why you feel the warning on your account should be reviewed/altered/removed. Please note: The turnaround time on a response from Dispute is (72) hours, usually less.
* Will Mythic offer customer support in multiple languages?
o Customer Support for all servers will only be offered in English. However, CSRs will be available 24/7 on all servers, regardless of the language assigned to the server.
* Who should I contact if I have problems during the transfer?
o You will be able to contact our Customer Support department (as instructed above), however at certain points during the handover we will be unable to assist you immediately.
* What hours will Customer Support be available?
o CSRs are available 24 hours a day, 7 days a week, 365 days a year!
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Aide
). Pas du tout certain qu'on puisse transférer vers Ywain et si c'est possible, il y aura probablement le coût de transfert qu'ils appliquent déjà à leurs joueurs.
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